KRIS CRUISERS

Phone: +44 1753 543930

sales@kriscruisers.co.uk

Self Drive Boat Hire

FAQ

Frequently Asked Questions

 

We've introduced this section to the website which should answer most of your questions. Please try here first and if you need any more information then please email us at sales@kriscruisers.co.uk

 

How far can we go?

Where should we moor on our last night?

What do we need to bring with us?

What else do you need from us before we arrive for our holiday?

Can we bring our pet with us?

Do we need to pay a fee to go through the locks?

How do we operate the locks?

How much does it cost to moor at night?

Will we need to re-fuel the boat?

How long will the water last?

How many hours a day do we need to run the engine to charge our batteries?

Where can we stay before or after our holiday close to Kris Cruisers boatyard?

What is the telephone number of a local taxi company?

What other advice can you give us before we arrive for our holiday?

Where can I download forms and other information?

 

How far can we go?

Take a look at our zoomable map showing estimated cruising time based on 6 hours per day (one way).

To assist you in the planning of your journey, we suggest that you allow approximately 45 minutes per lock which includes the time taken to travel to and through each lock. This travelling time is only a guide and not a guaranteed travelling time.

 

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Where should we moor on our last night?

You should moor no further than 1 Lock away from our base, in either Windsor or Runnymede. As long as you arrive at the Lock when it opens, you will arrive back at our base on time and it will still allow you enough time to vacate by 9.45am which in turn allows us enough time to prepare your boat ready for the next skipper and crew. You may if you prefer spend your last night moored within our boatyard saving you time the following morning.

 

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What do we need to bring with us?

All of your bedding, hand and bath towels are all supplied for you. While packing your favourite choice of clothes, make sure you leave room for those essentials. Deck shoes or trainers are advisable when walking around the boat. A torch comes in handy when returning to your boat after spending the evening visiting one of the Thames village pubs or restaurants, a first aid kit, you may even want to consider bringing a waterproof coat or umbrella just in case.

 

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What else do you need from us before we arrive for our holiday?

We ask you to complete our on-line Customer Arrival Form to us at least 1 week before your arrival.  This will assist us in preparing your boat for you including with your correct bedding requirements. You can find it listed under Your Cruise or you can click here to fill in your Customer Arrival Form.

 

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Can we bring our pet with us?

Pets are welcome on some of our boats. The boats where pets are welcome on board are marked with a green pet symbol. We reccomend a maximum of 1 pet per boat but please feel free to contact us if you have more than 1 pet.

 

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Do we need to pay a fee to go through the locks?

We pay a licence fee to the Environment Agency every year, this allows you to pass through the Locks without any charges to yourself.

 

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How do we operate the locks?

The Locks are operated by Lock Keepers 7 days a week. They open at 9am and close between 4.30pm and 6.30pm depending on the time of year. During the months of June to August inclusive, they even have a summer assistant on duty helping you to pass through at lunch time. Outside these hours, you may if you wish take yourself through the Locks without the Lock Keeper as long as there is day light. Your restriction on cruising is from Sunrise to Sunset. All locks below Oxford have out of hours power.

 

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How much does it cost to moor at night?

Mooring prices range from free of charge to £10.00 per night. (2016 prices excluding marina’s) Free moorings can be found at all Environment Agency mooring sites and some towns such as Goring and Abingdon as well as numerous out of town moorings for peace and tranquillity.

 

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Will we need to re-fuel the boat?

Every boat leaves us with a full tank of fuel which is enough for a minimum of a one weeks cruise, some boats have enough fuel to last 2 weeks. For most boats on a 2 week cruise or longer we normally advise you to top up with about 45 litres of diesel at the start of your second week.

 

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How long will the water last?

We suggest you fill up every day to avoid running out. The newest boats in our fleet are fitted with a water tank gauge to assist you in your days planning.

 

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How many hours a day do we need to run the engine to charge our batteries?

Depending on the time of year we recommend a minimum of 4 to 5 hours a day during the months June to August and a minimum of 5 to 6 hours a day during all other months.

 

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How do we get hot water?

Your engine heats your water up just like your boiler does at home. When the water is cold it will take approximately 30 to 45 minutes to heat up your hot water tank.

 

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Where can we stay before or after our holiday close to Kris Cruisers boatyard?

A couple of hundred yards away from Kris Cruisers, in Datchet Village is The Manor Hotel. Visit www.mghotels.com

 

1.5 miles from Kris Cruisers is Inn Keepers Lodge. Visit www.innkeeperslodge.com

 

2 miles from Kris Cruisers is Premier Travel Inn. Visit www.premiertravelinn.com

 

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What is the telephone number of a local taxi company?

We recommend Windsor Cars, with a prestige fleet of over 200 executive vehicles, they will provide you with a first class service. You can book them in advance if you are flying in from overseas, or for that extra special service, why not try their meet and greet. Whether it is to make a booking or just an enquiry, they can be contacted by telephoning +44 (0)1753 677 677or you can email them at bookings@windsorcars.com or visit www.windsorcars.com

 

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What other advice can you give us before we arrive for our holiday?

 

Customers find the information in our Planning Your Holiday guide to be useful. It can be downloaded from here - Planning Your Holiday

 

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Below you can download forms with further information?

 

Customer Arrival Form

 

Planning Your Holiday

 

Skippers Handbook

 

Booking Conditions

 

Holiday Protection Policy

 

 

Key to Symbols

 

Low Bridge - Will not pass under Osney Bridge, Oxford

Low Bridge - Will not pass under Osney Bridge, Oxford

 

Pets Welcome

Pets welcome

 

Bow Thruster

Bow Thruster

 

 

 

For any other information, please call 01753 543930 (or from outside the UK, +44 1753 543930) or e-mail sales@kriscruisers.co.uk

If you would like to receive any information, or cannot find what you are looking for, please call 01753 543930 (or from outside the UK, +44 1753 543930) or e-mail sales@kriscruisers.co.uk